Helpdesk & Clear Answers

Frequently Asked Questions

Got questions about our high-speed Fiber plans, Air Fiber, IP TV add-ons, FUP limits, Leased Lines, or CCTV installation in Agra? Find clear answers below.

Skyworld Infotech Helpdesk Support

Have a Custom Question?

Our Agra-based technical team is available to clear any doubts regarding feasibility, plan upgrades, or enterprise setups.

Call: +91 74179 62916

1. Fiber Broadband, Air Fiber & IP TV FAQs

Skyworld Infotech offers two primary high-speed broadband categories:
  • FTTH Optical Fiber Plans: 50 Mbps (₹500/mo), 100 Mbps (₹700/mo - Most Popular), 150 Mbps (₹950/mo), and 200 Mbps (₹1200/mo) with 1:1 symmetrical upload & download speeds.
  • Wireless & Air Fiber Plans: 30 Mbps (₹800/mo), 50 Mbps (₹1000/mo), and 100 Mbps (₹1500/mo) designed for areas where physical fiber cabling is not feasible.
All plans include 30 days validity (*taxes extra).

Optical Fiber (FTTH) transmits internet data at the speed of light through physical fiber cables laid straight to your premises for zero buffer performance. Air Fiber / Wireless Broadband uses high-gain wireless antenna equipment (CPE) to deliver high-speed broadband over-the-air in locations where optical cables cannot be laid. Both provide reliable, high-speed unlimited internet.

IP TV is available as an add-on feature on all Fiber & Air Fiber broadband plans at just ₹100 per TV / month. With IP TV, you get access to 350+ Live TV Channels streamed seamlessly over your broadband connection without needing traditional satellite dishes.

As per TRAI commercial fair usage guidelines, our Truly Unlimited plans include a high-speed data cap of 3,300 GB (3.3 TB) per month. This massive data allocation is practically impossible to exhaust for standard residential WFH, 4K streaming, and multi-device usage.

Yes! Skyworld Infotech provides a Free Dual-Band Optical ONT Wi-Fi Router on advance annual broadband plan subscriptions. Once technical feasibility is verified at your premises in Agra, installation and speed testing are completed within 24 to 48 hours.

2. Corporate Internet Leased Line (ILL) FAQs

Unlike regular broadband where bandwidth is shared among local subscribers, an Internet Leased Line (ILL) provides dedicated 1:1 unthrottled symmetrical bandwidth exclusively reserved for your business with guaranteed SLA uptimes, static IP allocation, zero contention ratio, and priority technical assistance.

Our Corporate Leased Line plans start at 10 Mbps (₹2,500/mo), 20 Mbps (₹5,000/mo), 50 Mbps (₹12,500/mo), 100 Mbps (₹25,000/mo), 200 Mbps (₹50,000/mo), and 500 Mbps (₹1,25,000/mo) up to 1 Gbps+ custom bandwidth with SLA guarantees for corporate offices and institutions in Agra.

3. Networking & CCTV Security FAQs

Yes! During installation or service audit, our engineers configure your DVR/NVR recorder with your internet connection and set up mobile apps (iOS & Android) so you can view live HD camera streams and recorded playback anywhere in the world.

Our CCTV AMC services protect against video loss and power failures. It includes periodic camera lens cleaning, focus adjustment, SMPS power supply testing, BNC/DC cable audits, DVR/NVR hard drive recording health checks, and priority breakdown call-outs.

Yes! We offer complimentary on-site surveys in Agra for office Cat6 cabling, server rack planning, Wi-Fi access point positioning, and CCTV camera angle audits. Contact us or send a WhatsApp message to schedule a survey visit.
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